Refund Policy + Return Center
How do I return or Exchange?
- Enter your email address or phone number along with your order number in the fields above and click Start
- Follow the instructions and select the items you want to return or exchange
- You will get a confirmation email with the shipping guidelines once the return request is approved
Will I incur any charges for my return?
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
NO RESTOCKING FEES. YOU HAVE 30 DAYS FROM THE DATE OF FULFILLMENT TO RETURN ELIGIBLE ITEMS
LILI + KOKO PROMISE
We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly! If you received a damaged or defective item, please contact us within 30 days of receiving the damaged item so we can rectify this. Please email us at email@example.com and we will rectify this right away!
You can also call us at +1(704)412-8949
ADDITIONAL RETURN DETAILS
- Merchandise is eligible for return or exchange within 30 days of original purchase date.
- Merchandise must be unwashed, unworn + in original condition.
- Shoes must be unworn + free of any scuffs or marks.
- The amount eligible for refund or exchange is the amount paid for the item(s) plus applicable sales tax.
- LiLi + KoKo does not cover any shipping costs incurred to return merchandise.
- All refunds issued will be refunded using the payment method used for original purchase.
- If the original method of payment was a gift card or store credit, a store credit will be issued to you in the amount of the return.
- When issuing a store credit, the store credit cannot be applied to future purchases until the return is fully processed + the store credit has been officially issued to you.
- Once your return is processed, we will email you an E-Gift Card with your store credit that you can use on the website or in-store.
- Store credits do not expire.
- During the Returns Process if an item is ineligible for a return you will not be able to select that item for return. This will be all items past the policy time frame or items in the following categories: Final Sale, Flash Sale, Accessories, Intimates + Bodysuits.
- If an ineligible item is sent back to us, we will not be able to process the return + will contact you to make arrangements to ship the ineligible Item back to you. LiLi + KoKo will not be responsible for any costs incurred to return ineligible items, nor will we be responsible for any losses or damages incurred during the shipping process.
- FINAL SALE + FLASH SALE items are not eligible for Returns or Exchanges.
- All Accessories are FINAL SALE + not eligible for Returns or Exchanges. Accessories are Jewelry, Hats, Scarves, Fashion Face Coverings, Temporary Tattoos, Sunglasses, Handbags + Belts.
- Bodysuits + Intimates are FINAL SALE + not eligible for Returns or Exchanges.
- Free gifts or promotional items are not returnable.
- Please allow 4-10 business days for return processing.
HOW WILL I RECEIVE MY STORE CREDIT?
Expect an emailed E-Gift Card within 4-10 business days of the delivery of your Return. We appreciate your patience while we work quickly to get our staffing and processing needs resolved. Store Credit is calculated automatically to reflect any discounts and taxes and return shipping at time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
ADDITIONAL RETURN DETAILS:
- We do not cover Return Shipping fees
- Please send your Return to 19 Conestee Ave, Suite 8914, Greenville, SC 29604
- Include your Invoice and Eligible Items in the Return Package.
- Once the Return is delivered to our Warehouse, it takes 3-7 Business Days for our Team to process. We will then email you a confirmation of your return and refund.
- If a store credit is being issued, your will also receive an email containing your E-Gift Card with store credit.
- E-Gift Cards are treated like cash and cannot be replace if lost or stolen. Please obtain tracking for your records.